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FAQS

IS IT SAFE TO ORDER FROM COUNTS AND COURTESANS?

YES...ABSOLUTELY!!! COUNTS AND COURTESANS OFFERS A MONEY BACK GUARANTEE TO ALL OF OUR CUSTOMERS. SO RELAX AND SHOP AWAY...WE GOT YOUR BACK!!

WHERE IS MY ORDER? 

ORDERS TAKE 1 TO 3 DAYS TO PROCESS. SHIPPING IS VIA DHL AND YOUR ITEM WILL ARRIVE WITHIN 5 TO 10 DAYS. ONCE YOUR ORDER IS READY YOU WILL RECEIVE AN E MAIL WITH YOUR TRACKING NUMBER. IF YOU HAVE ANY MORE QUESTIONS JUST E MAIL US AND WE'LL GET BACK TO YOU WITHIN 24 HRS.

CAN I CHANGE OR CANCEL AN ORDER I JUST PLACED?

NO, WE'RE SO SORRY! WE WILL TRY OR BEST BUT MUST ORDERS WE ARE NOT ABLE TO CHANGE OR CANCEL ORDERS AFTER THEY ARE ALREADY IN THE SYTEM.

I GOT MY ORDER AND SOMETHING'S WRONG, WHAT DO I DO?  

WE WANT YOU TO BE HAPPY BUT IF YOU RECEIVE YOUR ORDER AND AND SOMETHING IS WRONG WE NEED TO KNOW WITHIN 5 DAYS. PLEASE DON'T WAIT A MONTH,  WE WON'T BE ABLE TO HELP. IF YOUR ITEM IS DAMAGED OR INCORRECT PLEASE SEND US A PICTURE SO WE CAN MAKE SURE THIS DOESN'T HAPPEN TO SOMEONE ELSE!

 

DO YOU OFFER PRICE ADJUSTMENTS FOR PAST SALES?

WE LUV YA BUT WE DO NOT ADJUST PRICES BASED ON PAST SALES.  WE AIM TO MAKE FASHION AFFORDABLE SO YOU'LL GET A GOOD PRICE EVERYDAY!!

 

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS AND PAYPAL SO YOUR COVERED!

HOW MUCH IS SHIPPING?
COUNTS AND COURTESANS STRIVES TO KEEP PRICES AFFORDABLE, SO SHIPPING IS ALWAYS FREE!!

 

HOW LONG DOES SHIPPING TAKE?

SHIPPING USUALLY TAKES BETWEEN 5 TO 10 DAYS SO YOU WILL BE GETTING YOUR NEW C&C GEAR IN NO TIME!

DOES COUNTS AND COURTESANS SHIP OUTSIDE THE USA? 

HELLS YEAH!!! AND IT'S FREE TOO!! IF YOUR ARE LOCATED IN A HARD TO FIND SPOT DON'T WORRY. E MAIL US AND WE'LL FIGURE IT OUT TOGETHER.